Welcome to our Help Center. Here you’ll find helpful answers to help you plan your stay. Can’t find the answer to your question? Our team will be happy to assist you personally to make your visit an unforgettable experience. Email us at valjalbert@valjalbert.com or call us at 418 275-3132.
Do we need to make a reservation for the daily village tour?
No, reservations are not required. However, we suggest that you book your tickets online before your visit. This will help you get through the reception area more quickly and make most of your time exploring the village and its attractions.
Are pets allowed?
For safety and heritage preservation reasons, pets are not allowed on the Historical village grounds. However, pets are allowed at the Historical village campground.
Are tickets for the tour included with the accommodations?
Admission tickets to the Historical village are included for guests who stay in a period-style hotel room in the heart of the Village.
Guests who stay at the campground, in a cottage, a ready-to-camp unit, or a tiny-house with a view of Lake Saint-Jean who wish to visit the Historical village will receive a discount.
You can purchase your tickets when you make your reservation or upon arrival.
Good news: if you’re staying more than one night, your ticket is valid for the entire duration of your stay, including the day of departure, until the end of the day. You must still check out of your accommodation at the scheduled time, but can continue to visit.
Do we have access to the illuminated waterfall in the evening with our regular daily admission tickets?
Yes, your admission ticket is valid from the moment you arrive until the site closes. Please note that the time you have to leave the site varies depending on the period of your visit.
Are there any additional costs for taking the cable car?
All offered activities are included in your daily admission ticket, which also includes the cable car.
How much time should we set aside to visit the Historical Village?
To make the most of your immersive experience and ensure the tour meets your expectations, intend to spend between three and five hours there. For history buffs, heritage enthusiasts, and nature lovers, you can spend the whole day there—and you’ll still be left wanting more.
Can we walk to the Historical village if we're staying in a tiny house with a view of Lake Saint-Jean?
The mini-houses are 500 meter from the Historic Village. For your safety, we recommend that you drive to the Village; parking is included with your admission.
Can we walk to the Historical Village if we're staying at the Village Campground?
The campground is 150 meters from the Historic Village, and you can easily walk there. You can also drive there; parking is included with your daily admission.
Can we go biking?
Bicycles are not allowed inside the Historical Village. They are permitted on the campground grounds.
You can plan a ride on the Véloroute des Bleuets, a magnificent loop trail that circles Lac Saint-Jean for 256 km and leads directly to the Village campground.
How many minutes does it take to walk to the mill and the waterfall?
It takes about 10 to 12 minutes to walk there from the visitor center, depending on your pace.
Is the trolleybus accessible to people with reduced mobility?
Yes, our trolleybus is accessible to people with reduced mobility. We have a designated area and an access ramp to make it easier for wheelchair users to board, allowing you to fully enjoy your visit of the site in complete comfort.
Are we allowed to bring a packed lunch on site?
Yes, absolutely! You can bring your own lunch to enjoy a relaxing moment outdoors. There are plenty of picnic tables available at various convenient locations throughout the site for your comfort.
Is the restaurant open for lunch?
Yes! At the Bistro du Moulin, we offer healthy daily specials every day to satisfy your appetite. For a quicker option, you can also grab a bite at the General store which offers a variety of snacks.
Do we need to make a reservation in advance for the evening table d’hôte at the Restaurant du Moulin?
We strongly recommend that you reserve your table in advance to ensure you have a seat. You can make your reservation directly on our website, in the "Dining and Drinks" section.
How many minutes is it to walk from the Restaurant du Moulin to the historic hotel rooms?
The Restaurant du Moulin is a three-minute walk from the hotel rooms and a fifteen-minute walk from the campground.
Good news! A trolleybus is available all evening to take guests who’d like a ride. You can catch it at the reception pavilion or right outside your hotel room; our driver will take you back to the parking lot or your room at the end of the evening if you’d like.